Return Policy
Your peace of mind: our return policy. At Destiny Floors, we want you to be completely satisfied with your flooring solutions. Our return policy is designed to be fair, simple, and clear, ensuring your peace of mind when shopping with us. We believe in transparency and want you to understand your options should you need to return a product. You can return unused, in stock products within a set time frame. Please note that special orders or custom items cannot be returned.
Common questions about returns
We understand that sometimes a product might not be exactly what you expected. Below, you'll find answers to the most common questions about returning items purchased from Destiny Floors, helping you navigate the process with ease.
What is your return window and what are the conditions?
Customers can return unused, in-stock products within 14 days of purchase. Items must be in original condition. Special orders or custom products, including hardwood, laminate, vinyl, and carpet cut to size, cannot be returned.
Do I need the original packaging for a return?
Yes, for a successful return, products must be in their original packaging and in resalable condition. This ensures that the flooring has not been installed or damaged.
Can I exchange my flooring or do I get a refund?
Typically, customers will receive a refund for returned items. However, exchanges for a different product are subject to availability and manager approval. Please contact our customer service team to discuss exchange options.
What if my flooring was a special order or custom cut?
Unfortunately, special orders and custom-cut flooring (such as carpet cut to a specific room size) are non-returnable as they are made to your specific requirements.
How do I initiate a return?
To initiate a return, please contact our customer service team at [[phonenumber]] or email us at [[email]]. Please have your order number ready. We will guide you through the next steps and provide you with a return authorization if applicable.
Are there any restocking fees?
Restocking fees may apply to certain returns. Please refer to our detailed return policy on our website or inquire with our customer service for specific details regarding your order.
Can I return flooring purchased online to your physical store?
Yes, online orders can be returned to our physical store located in Manchester, United Kingdom. Please ensure you bring your proof of purchase and that the items meet the return conditions.
What should I do if my flooring arrives damaged?
If your flooring arrives damaged, please contact us immediately within 24 hours of delivery. Provide photographic evidence of the damage. We will arrange for a replacement or refund as quickly as possible.
Shop with confidence
We are committed to providing you with high-quality flooring and exceptional service. Our return policy is just one way we ensure your satisfaction with every purchase from Destiny Floors.